Frequently Asked Questions

We're building the kind of place where we want to work and the kind of business we'd like to do business with.If you have a monthly subscription and cancel, you will not be charged for any future months.If you have a 6-month subscription and wish to cancel prior to the end of 6 months, we'll count your time with us at the monthly rate and refund the rest. For example, if you join on January 3rd and cancel on March 1st you'll have used 2 months at $9 each and have 4 unused months. You'll be refunded $31. Six-month plan = $492 months at regular rate = $18Refund if you cancel= $31 And you will will still have access until the end of that month's cycle. The same method applies for the annual subscription. For example, if you join on January 3 and cancel on May 25, you'll have used 5 months at $9 each. That's $45. You'll be refunded $34. Annual plan = $795 months at regular rate = $45Refund if you cancel= $34And you will will still have access until the end of that month's cycle. The Annual Subscription is by far the best value. If you stay for the year, you'll have saved $29 over the monthly plan.

Please check your Junk folder. Some providers, like Yahoo and AOL, call the folder Spam. If it's not there, in Gmail, try the Promotions tab. In Outlook, try the Other tab. In Yahoo, check the Other tab. If you don't see us, please reach out to us via the Chat on the bottom right of this page or by one of the options on the Contact Us page.

The Passport is a way for to collect stamps based on the "tours" that you complete. You get a stamp to recognize your achievement. It's a great way to keep track of where you've been and how many minutes you've pedaled.When you earn a stamp it will appear in the header of your profile and also on My Passport, which you'll find in the Member Area.When in-person sessions become available, attendees will receive a booklet during their first visit that will be stamped each time they participate.